Contact Us

Welcome to SOTVITAV.

We want every part of your shopping experience—from discovering a security camera to receiving your products—to feel clear and well supported. Our customer care team is available to assist with product information, order updates, shipping questions, returns, damaged or incorrect items, after-sales requests, and business inquiries.

For assistance, please use the official contact information below.

Customer Care

For general questions or support with an existing SOTVITAV order, please contact:

  • Email: service@sotvitav.com

Our team reviews customer inquiries carefully and aims to respond within 24–48 business hours (1–2 business days).

If your message concerns an existing order, including your order number will help us locate your purchase more efficiently.

For camera-related questions, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A brief explanation of your question or concern

  • Clear photographs when relevant

  • A short video if the issue involves lens focus, mounting brackets, power connections, network setup, night vision, or other functional details

Providing complete information helps our team understand the issue and respond more effectively.

Support Availability

  • Customer Support Email: service@sotvitav.com

  • Customer Service Hours: Monday–Friday, 9:00 AM–5:30 PM (Eastern Time, ET)

Messages received outside normal support hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, major promotional events, new product launches, or periods of unusually high inquiry volume.

Orders, Delivery & After-Sales Assistance

Our customer service team can assist with matters such as:

  • Order status and tracking

  • Shipping and delivery questions

  • Security camera and accessory information

  • Product installation and maintenance guidance

  • Technical specifications and compatibility details

  • Damaged or defective products

  • Incorrect or incomplete orders

  • Returns and after-sales requests

  • Product specifications and available variations

  • Business or wholesale inquiries

For order-related support, please include both your order number and the email address used during checkout.

If a security camera, mount, power adapter, or other accessory arrives damaged, incorrect, or incomplete, please contact us promptly and include clear photographs of both the product and its packaging.

Camera & Product Support

SOTVITAV offers a curated collection of security cameras and monitoring equipment designed for home security, business protection, and everyday monitoring.

Our team can provide information regarding:

  • Camera resolution and field of view

  • Power supply and battery options

  • Night vision and sensor specifications

  • Network and Wi-Fi compatibility

  • Mounting options and bracket installations

  • Hardware and shell construction

  • Product variations

  • Included accessories

  • Product care and weatherproofing guidance

  • Recommended operating practices

  • General product information

Because specifications can differ between individual camera models, please include the exact product name when contacting us.

Business & Wholesale Opportunities

SOTVITAV welcomes inquiries from retailers, distributors, commercial buyers, security integrators, boutiques, and other potential partners.

For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact: service@sotvitav.com

To help us route your inquiry, please use one of the following subject lines:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, please include:

  • Company name

  • Market or region

  • Expected order volume

  • Type of products you are interested in

  • Brief description of the proposed cooperation

Corporate Information

  • Brand: SOTVITAV

  • Website: sotvitav.com

  • Unified Social Credit Code: 91500118MAEEF3Y01J

  • Legal Entity: Chongqing Xiaoyusheng E-Commerce Co., Ltd.

  • Registered Address: Units 1-8, No. 11-2 Haitang Avenue, Shenglilu Subdistrict, Yongchuan District, Chongqing

  • Customer Support Email: service@sotvitav.com

sotvitav.com is owned and operated by Chongqing Xiaoyusheng E-Commerce Co., Ltd. Chongqing Xiaoyusheng E-Commerce Co., Ltd. is responsible for the operation of the SOTVITAV online store, customer service, order coordination, and related e-commerce activities.

Whether you are choosing a security camera, looking for technical information about a product, tracking an order, or requesting after-sales assistance, our team aims to make the process straightforward and easy to understand.

For any additional questions, please contact us at: service@sotvitav.com

Thank you for choosing SOTVITAV.

SOTVITAV — Security Details, Refined for Every Moment.