Frequently Asked Questions (FAQ)

Welcome to the SOTVITAV FAQ. SOTVITAV is an online security brand focused on smart security cameras, solar panel accessories, outdoor surveillance systems, mounting hardware, and other carefully selected smart home security products. We aim to provide clear product information, a straightforward shopping experience, and responsive customer support. Our products are available through our official online store and may be shipped to customers in the United States, Europe, and other supported international destinations. If you cannot find the information you need below, please contact us at: Customer Support Email: service@sotvitav.com

Shopping With SOTVITAV

1. What is SOTVITAV?

SOTVITAV is an online store specializing in smart security cameras and video surveillance solutions. Our collections may include:

• Wireless battery security cameras

• Solar-powered outdoor cameras

• Indoor PTZ smart cameras

• Solar panel accessories & charging cables

• Mounting brackets & waterproof junction boxes

• Power adapters & extension cords

• High-speed storage SD cards

• Other selected smart home surveillance accessories

Our goal is to offer security camera equipment that combines reliable surveillance technology, clear high-definition video performance, easy installation, and versatile home/business protection.

2. Where can I shop SOTVITAV products?

SOTVITAV products are available through our official website: sotvitav.com We serve customers in supported destinations, including the United States, Europe, and other international markets. Available shipping destinations may vary depending on logistics coverage and other regional factors.

3. Who operates SOTVITAV?

The SOTVITAV online store is owned and operated by: Chongqing Xiaoyusheng E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer support, order coordination, and related e-commerce activities.

Products & Security Equipment

4. What products does SOTVITAV sell?

SOTVITAV focuses primarily on smart security cameras and related electronic hardware. Depending on the current collection, our products may include:

• Outdoor security cameras and solar systems

• Indoor surveillance and monitoring cameras

• Solar panels and power accessories

• Mounting brackets, hardware kits, and rain covers

• Power cables, adapters, and connectors

• Storage devices and accessories

• Smart home security components and related products

Available designs, camera resolutions, features, finishes, dimensions, and specifications may change as collections are updated.

5. How do I select the right security camera?

Each product page contains relevant product information wherever applicable. This may include:

• Camera resolution (e.g., 2K, 4K, HD)

• Power source options (Battery, Solar, Plug-in)

• Field of view and rotation specifications

• Connectivity features (Wi-Fi, App support)

• Night vision capabilities and color modes

• Weather resistance rating (e.g., IP65, IP66)

• Mounting and setup guidelines

• Storage options (Cloud, MicroSD)

• Available product variations

For cameras and solar panels, we recommend reviewing the technical specifications and compatibility information before placing your order. If you need additional product information, contact us at: service@sotvitav.com

Orders & Checkout

6. How do I place an order?

Visit sotvitav.com, browse the available SOTVITAV collections, and select the security camera equipment you would like to purchase. Add your chosen items to the shopping cart and proceed through checkout. Before completing your purchase, please review:

• Selected product

• Product variation / model

• Quantity

• Shipping address

• Contact information

• Shipping option

• Order total

• Payment information

Once the required information has been entered, follow the checkout instructions to complete your order.

7. How can I check my order status?

If you need assistance with the status of a SOTVITAV order, please contact our customer support team. Include:

• Your order number

• The email address used when placing the order

Providing these details helps us locate your order more efficiently. Customer Support Email: service@sotvitav.com

Shipping & Delivery

8. Where does SOTVITAV ship?

SOTVITAV provides shipping to supported destinations in the United States, Europe, and other international markets. Shipping availability may depend on:

• Destination country

• Postal region

• Logistics provider availability

• Product restrictions (such as built-in battery shipping regulations)

• Other fulfillment considerations

Shipping fees and estimated delivery periods may also vary by destination. Please review our Shipping Policy for additional information.

9. Will I receive tracking information?

When tracking is available, tracking details are generally provided after your order has been processed and dispatched. Depending on the carrier, tracking information may take some time to become active after shipment. If you have questions about your shipment, contact: service@sotvitav.com Please include your order number when requesting shipping assistance.

Returns, Exchanges & Refunds

10. Can I return a SOTVITAV order?

Eligible products may be returned according to the conditions described in our Return & Refund Policy. If you would like to request a:

• Return

• Exchange

• Refund

• Resolution for damaged security cameras or equipment

• Resolution for an incorrect or incomplete order

please contact our customer support team within the applicable return period. Returns & Customer Support Email: service@sotvitav.com Return eligibility depends on the condition of the product, the reason for the return, and the applicable terms of our Return & Refund Policy.

11. What should I include when requesting a return or refund?

To help us review your request efficiently, please provide:

• Order number

• Email address used during checkout

• Product name / model

• Reason for the request

• A description of the issue

• Supporting photographs, where relevant

• Video evidence where helpful for a functional or setup problem

For damaged security cameras or hardware, clear photographs/videos may be particularly useful when showing:

• Cracked optical lenses or housing

• Damaged solar panels or solar cables

• Broken mounting arms or brackets

• Damaged charging ports or connectors

• Power failure or non-responsive indicators

• Missing components or hardware

• Damaged packaging

Providing complete information can help reduce delays during the review process.

Customer Service

12. How can I contact SOTVITAV?

For assistance with products, orders, payments, shipping, returns, refunds, or other store-related questions, contact our customer support team by email. Customer Support Email: service@sotvitav.com Please include relevant order information whenever your request relates to an existing purchase.

Payments

13. What payment methods are accepted?

SOTVITAV supports the payment methods displayed as available during checkout. Depending on your location and the payment services available at the time of purchase, options may include:

• Credit cards

• Debit cards

• Other payment methods supported by participating third-party payment providers

Available payment methods are displayed during checkout before your order is completed. For further information, please review our Payment & Security Policy.

Privacy

14. How does SOTVITAV handle personal information?

SOTVITAV respects customer privacy and processes personal information in accordance with our Privacy Policy. Our Privacy Policy explains how information may be:

• Collected

• Used

• Processed

• Shared

• Stored

in connection with use of our website, products, services, checkout process, customer support, and related operations. Please review the Privacy Policy on sotvitav.com for more detailed information.

Company Information

• Brand Name: SOTVITAV

• Official Website: sotvitav.com

• Legal Entity: Chongqing Xiaoyusheng E-Commerce Co., Ltd.

• Unified Social Credit Code: 91500118MAEEF3Y01J

• Registered Address: Units 1-8, No. 11-2 Haitang Avenue, Shenglilu Subdistrict, Yongchuan District, Chongqing

• Customer Support Email: service@sotvitav.com

sotvitav.com is owned and operated by Chongqing Xiaoyusheng E-Commerce Co., Ltd. Chongqing Xiaoyusheng E-Commerce Co., Ltd. is responsible for the operation of the SOTVITAV online store, customer support, order coordination, and related e-commerce activities.

About Our Service

At sotvitav.com, we aim to make shopping for security cameras and smart surveillance equipment simple and convenient. Customers can explore our current camera collections, review available product specifications, place orders online, receive shipping updates, and contact our support team when assistance is needed. Whether you are selecting a solar security camera for outdoor home protection, choosing an indoor monitoring system, or checking an existing order, we aim to provide clear information throughout the shopping process. If you have additional questions, contact us at: service@sotvitav.com

Thank you for choosing SOTVITAV.