Terms & Conditions

Welcome to sotvitav.com. These Terms & Conditions govern your use of the SOTVITAV online store and apply to purchases, payments, orders, shipping, returns, and related services provided through our website. By submitting an order through sotvitav.com, you acknowledge that you have read and agreed to these Terms & Conditions. Please review them carefully before completing a purchase.

1. About SOTVITAV

SOTVITAV is an online security brand offering smart security cameras, solar panel accessories, outdoor surveillance systems, mounting hardware, and other selected smart home security products. We aim to provide customers with clear product information, a convenient online shopping experience, and accessible customer support.

The SOTVITAV online store is operated by:

• Brand Name: SOTVITAV

• Official Website: sotvitav.com

• Legal Entity: Chongqing Xiaoyusheng E-Commerce Co., Ltd.

• Unified Social Credit Code: 91500118MAEEF3Y01J

• Registered Address: Units 1-8, No. 11-2 Haitang Avenue, Shenglilu Subdistrict, Yongchuan District, Chongqing

• Customer Support Email: service@sotvitav.com

Chongqing Xiaoyusheng E-Commerce Co., Ltd. is responsible for the operation of the SOTVITAV online store, customer service, order coordination, and related e-commerce activities.

2. Product Descriptions and Availability

SOTVITAV provides product information on sotvitav.com, including descriptions, technical specifications, photographs, prices, available variations, and stock information where applicable. We make reasonable efforts to present product information accurately. However, customers should understand that:

• Camera housings, lens finishes, bracket hardware, and cables may appear slightly different depending on lighting and screen settings.

• Technical specifications, software compatibility, battery life, and resolution details are based on standard testing conditions.

• Product availability can change according to current inventory.

• Product descriptions, specifications, images, or other information may be updated when necessary.

If an item becomes unavailable after an order has been submitted, SOTVITAV may contact the customer to arrange an appropriate solution.

3. Prices, Discounts, and Promotions

Prices displayed on sotvitav.com are shown in the currency applicable during the shopping or checkout process. Product prices may change from time to time because of factors such as:

• Collection or model updates

• Material or component cost changes

• Market conditions

• Promotional campaigns

• Limited-time offers

Discount codes, sales, and promotional offers are subject to the conditions presented at the time of the promotion. SOTVITAV may correct obvious pricing, product, promotional, or information errors when reasonably necessary. Where an error affects an existing order, we may contact the customer before proceeding.

4. Placing an Order

When submitting an order through SOTVITAV, customers are responsible for providing complete and accurate information. This may include:

• Full name

• Shipping address

• Contact information

• Email address

• Product selections (model, resolution, bundle type)

• Payment information

After an order is submitted successfully, an order confirmation may be sent to the email address provided during checkout. Receiving an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched. SOTVITAV may review an order before fulfillment. An order may be canceled or placed on hold in circumstances including:

• Payment authorization failure

• Suspected unauthorized or fraudulent activity

• Inventory shortages

• Incorrect product information

• Obvious pricing errors

• Incomplete customer or delivery information

• Other circumstances that prevent normal fulfillment

If we cancel an order, we will generally notify the customer using the contact information provided during checkout.

5. Payment Conditions

Payments made through sotvitav.com are processed using supported third-party payment providers. By submitting payment information, the customer confirms that:

• The information provided is accurate and current.

• The selected payment method may lawfully be used for the transaction.

• The customer owns the payment method or has authorization to use it.

Required payment authorization must be completed before fulfillment can proceed. SOTVITAV does not intentionally store complete payment card details directly on its own servers. For additional information regarding payment processing and transaction security, please review our Payment & Security Policy.

6. Changes and Cancellations

If you need to change or cancel a SOTVITAV order, please contact our customer support team as soon as possible. Whether a change or cancellation can be completed may depend on:

• Current order-processing status

• Whether packaging or dispatch preparation has begun

• Fulfillment status

• Shipping status

• Product availability

Once a security camera or hardware order has entered fulfillment or has already been dispatched, cancellation or modification may no longer be possible.

Customer Support Email: service@sotvitav.com

7. Shipping and Delivery

SOTVITAV orders are prepared and shipped according to our applicable Shipping Policy. Delivery timeframes may vary depending on factors including:

• Shipping destination

• Delivery service availability

• Carrier operations

• Customs processing

• International clearance procedures

• Weather conditions

• Holiday periods

• Other circumstances outside reasonable control

Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete delivery details may result in delay, unsuccessful delivery, return to sender, or additional costs. SOTVITAV is not responsible for delays caused solely by inaccurate customer-provided information or circumstances outside our reasonable control, subject to applicable law.

8. Returns, Exchanges, and Refunds

Requests involving returns, exchanges, and refunds are handled according to the SOTVITAV Return & Refund Policy. Customers should contact customer support before sending any camera or hardware item back. When requesting assistance, please provide information such as:

• Order number

• Email address used when ordering

• Product name / model

• Relevant product details

• Reason for the request

• Photographs or video where necessary

This is particularly important for damaged security cameras, cracked lenses, defective solar panels, broken mounting hardware, missing components, or other technical or hardware-related issues.

Customer Support Email: service@sotvitav.com

Please review the Return & Refund Policy for applicable eligibility requirements, procedures, exclusions, and return instructions.

9. Customer Support

SOTVITAV provides customer support for matters including:

• Product and specification questions

• Order inquiries

• Payment concerns

• Shipping and delivery questions

• Return requests

• Exchange requests

• Refund inquiries

• Damaged or defective camera equipment

Our team will review customer requests and provide assistance according to the circumstances and the applicable store policies. For faster assistance regarding an existing order, please include your order number and the email address used during checkout.

10. Customer Responsibilities

Customers are expected to:

• Review product descriptions, technical specs, and installation requirements before ordering

• Check power supply compatibility, Wi-Fi network requirements, and mounting dimensions where applicable

• Provide accurate order and delivery information

• Use security cameras and accessories in a safe and reasonable manner

• Follow available installation and product-care instructions

• Keep order confirmations and relevant purchase records

Customers should also take reasonable care when installing outdoor equipment, ensuring secure mounting, proper weather sealing, and safe power connections.

11. Third-Party Providers

SOTVITAV may work with third-party companies and service providers to support the operation of the online store. These services may include:

• Payment processing

• Shipping and logistics

• Website infrastructure

• Fraud prevention

• Analytics

• Customer support tools

• Other technology or operational services

Third-party providers may operate under their own terms, policies, and privacy practices. Their services are governed by the applicable agreements between the customer, SOTVITAV, and/or the relevant provider as appropriate.

12. Updates to These Terms

SOTVITAV may revise these Terms & Conditions when reasonably necessary. Changes may be made because of:

• Business or operational updates

• Changes to website functionality

• Service modifications

• New store procedures

• Legal or regulatory requirements

• Policy updates

The most current version will be published on sotvitav.com. Customers are encouraged to review these Terms periodically, particularly before making a purchase.

13. Contact SOTVITAV

If you have questions about these Terms & Conditions, your order, payment, shipping, returns, security camera products, or customer service, please contact us.

• Brand Name: SOTVITAV

• Official Website: sotvitav.com

• Legal Entity: Chongqing Xiaoyusheng E-Commerce Co., Ltd.

• Unified Social Credit Code: 91500118MAEEF3Y01J

• Registered Address: Units 1-8, No. 11-2 Haitang Avenue, Shenglilu Subdistrict, Yongchuan District, Chongqing

• Customer Support Email: service@sotvitav.com

sotvitav.com is owned and operated by Chongqing Xiaoyusheng E-Commerce Co., Ltd. Chongqing Xiaoyusheng E-Commerce Co., Ltd. is responsible for the operation of the SOTVITAV online store, customer service, order coordination, and related e-commerce activities.