Payment Policy

1. Secure Ways to Pay

Purchases made through sotvitav.com can be completed using the payment options displayed during checkout. Depending on your location and the services available at the time of purchase, accepted methods may include:

• Major credit cards

• Debit cards

• Digital wallets

• Other supported regional payment solutions

All required payments must be successfully authorized before a SOTVITAV security camera, solar panel, mounting accessory, or other product can be processed for fulfillment and shipment.

2. Payment Authorization

When you place an order with SOTVITAV, your bank, card issuer, or payment provider may perform a temporary authorization check before the transaction is finalized. This process may be used to confirm:

• The availability of sufficient funds

• The order amount

• Shipping charges

• Applicable taxes or duties

• Regional payment-related charges

• Fraud-prevention or security requirements

A temporary authorization may appear as a pending amount on your account. The release of this authorization is controlled by your financial institution and may take several business days depending on its policies.

3. Secure Checkout

The checkout process on sotvitav.com uses appropriate encryption and payment-security measures designed to help protect customer information during transactions. SOTVITAV does not intentionally store complete payment-card numbers, CVV security codes, or full online banking passwords on its own servers. To help maintain a secure purchasing environment, transactions involving security cameras, surveillance equipment, and other SOTVITAV products may be reviewed for unusual activity, suspected fraud, or unauthorized payment attempts.

4. Product Pricing and Checkout Total

The total amount shown during checkout may include, where applicable:

• Product price

• Shipping fees

• Handling costs

• Packaging charges

• Applicable taxes

• Promotional discounts

• Other charges clearly disclosed before payment

For security camera orders, this may include outdoor bullet cameras, indoor PTZ cameras, solar panels, mounting brackets, power adapters, SD cards, or other SOTVITAV hardware selected by the customer. The final payable amount will be displayed before the order is submitted.

5. Currency and Exchange Rates

Orders are generally processed in USD, unless another currency is displayed and supported during checkout. If your card or payment account uses a different currency, your financial institution may convert the transaction using its own exchange rate. Your bank or payment provider may also apply:

• Foreign transaction fees

• Currency conversion fees

• International processing charges

These charges are determined by the relevant financial institution and are not controlled by SOTVITAV.

6. Temporary Payment Holds

A temporary authorization hold may appear after you attempt to place a SOTVITAV order. Such a hold is normally used to confirm that the selected payment method is valid and able to support the transaction. A temporary authorization is not necessarily a second charge. If an authorization is not completed as a final transaction, the hold will generally be removed according to your bank's or payment provider's processing schedule.

7. Declined or Unsuccessful Payments

A payment may be declined or fail for a number of reasons, including:

• Incorrect card information

• Insufficient available funds

• An expired payment card

• Billing information that does not match bank records

• Security restrictions imposed by the bank

• Fraud-prevention screening

• Regional payment limitations

• Restrictions applied by the card issuer or payment provider

If your payment is unsuccessful, please review the payment details entered at checkout. You may also contact your bank or payment provider for assistance before attempting the transaction again.

8. Duplicate or Unrecognized Charges

If you believe you have been charged more than once for the same SOTVITAV order, or you notice a payment that you do not recognize, please contact our customer support team promptly. We will review the available transaction information and help determine whether a payment error has occurred. If an incorrect charge is confirmed and a refund is appropriate, it will be handled through the applicable payment method and refund process.

9. Promotional Codes and Offers

Valid promotional or discount codes may be entered during checkout when applicable. A code must be active, valid, and eligible for the selected order to be accepted. Certain promotions may be subject to additional conditions, such as:

• Minimum order values

• Product restrictions

• Limited promotional periods

• Single-use limitations

• Customer eligibility requirements

Any applicable promotion terms will govern the use of the relevant discount.

10. Taxes, Duties, and Additional Charges

Depending on the shipping destination and applicable regulations, an order may be subject to:

• Sales tax

• Value-added tax (VAT)

• Import duties

• Customs fees

• Other government-imposed charges

Where such amounts are collected during checkout, they will be displayed before payment is completed. Other destination-specific charges may be determined by customs authorities, carriers, or local agencies where applicable.

11. Refund Payments

Approved refunds relating to returned SOTVITAV security cameras or hardware products will generally be issued to the original payment method after the applicable return review or inspection has been completed. The time required for a refund to appear in your account may vary depending on:

• Your bank

• Your card issuer

• Your payment processor

• The original payment method

SOTVITAV does not control the processing times of independent financial institutions.

12. Fraud Prevention and Order Verification

To help protect customers and reduce unauthorized transactions, SOTVITAV may review certain orders before fulfillment. Additional review may occur where an order involves:

• An unusually high order value

• Unusual purchasing activity

• Payment information requiring verification

• Repeated transaction attempts

• Information that triggers automated security screening

In some circumstances, additional information may be requested before the order can proceed. This review process is intended to help protect both customers and the security of the transaction.

13. Payment Information and Privacy

SOTVITAV respects customer privacy and handles payment-related information in accordance with applicable privacy and data-protection requirements. Payment transactions may involve third-party payment processors, banks, card networks, or other financial service providers. These providers may process information according to their own privacy, security, and compliance practices. Customers should never send full credit card numbers, CVV codes, banking passwords, or other sensitive authentication credentials to SOTVITAV by email.

14. Contact Information

For questions about payments, billing, orders, security cameras, or other SOTVITAV surveillance products, please contact us.

• Brand: SOTVITAV

• Website: sotvitav.com

• Legal Entity: Chongqing Xiaoyusheng E-Commerce Co., Ltd.

• Unified Social Credit Code: 91500118MAEEF3Y01J

• Registered Address: Units 1-8, No. 11-2 Haitang Avenue, Shenglilu Subdistrict, Yongchuan District, Chongqing

• Customer Support Email: service@sotvitav.com

sotvitav.com is operated by Chongqing Xiaoyusheng E-Commerce Co., Ltd.

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